Failed generations
When a generation fails, the service returns the credits according to the generation status and provider callback. Check your credit balance and generation library first; processing updates may take a short time.
Purchases and subscriptions
Paid products are digital services. Refund eligibility is subject to the terms shown at checkout and applicable law. Include the order number and account email when contacting support.
Contact support
Email support@aihotellobby.art. See available plans on the pricing page.