Failed generations
Credits for a generation that fails are restored automatically. Check your balance and generation library first; status updates may take a short time to arrive.
Unused credit packs
You can request a refund for an unused one-time credit pack within 7 days of purchase. Email support with your account email and order number. Credits already spent are not part of the unused balance.
Subscriptions
You can cancel a subscription at any time. Unused subscription credits roll over while the plan is active; when the subscription ends, remaining subscription credits are cleared. One-time pack credits remain separate and never expire.
Contact support
Email support@aihotellobby.art. See available plans on the pricing page.