Contact Hotel Lobby AI Support

Support Email

For account, credit, generation, or product questions, email support@aihotellobby.art.

To help us review your request faster, include:

• The email address on your account
• Your order number or payment receipt email if this is about billing
• Your task ID or generation page screenshot if this is about a result
• The model, duration, resolution, reference, or audio settings involved

We aim to respond within 1-2 business days.

Billing and Credits

If a generation does not complete as expected, send your account email, task ID, and a screenshot so we can review the status. Do not email card numbers, passwords, or private payment credentials.

For plan questions, share the workflow you expect to run: model, clip length, resolution, batch size, and whether you need privacy or commercial use.

Product Questions

For product questions, tell us whether you are using the two-photo video generator, image mode, or a motion reference. Include the clip length and quality you selected so we can give a useful answer.

You can also compare plans on Pricing or start from Image to Video.

Privacy, Rights, and Safe Use

Please only upload media you have the right to use. Before uploading sensitive materials, review the Privacy Policy and Terms of Service.

Partnerships and Media

For partnership or media requests, contact support@aihotellobby.art with a short description and the best way to reach you.